Refunds

7-day money-back promise

Not happy with Pro? Email [email protected] within 7 days of your first payment and we refund it in full. There are no forms and no questions you have to answer (though we'd love to know what we could do better).

• The refund goes back to the card you paid with. Banks usually take 5–10 days to show it.
• Your Pro pass stops when the refund is made, and your subscription is cancelled, so you won't be charged again.
• The promise covers your first payment, monthly or yearly. Later renewals aren't covered, but you can cancel any time from the Pass page ("Manage or cancel"), and you keep Pro until the end of the period you've paid for.
• One refund per person. Discount codes and the launch offer don't change any of this.

Anything else

If something went wrong (charged twice, charged after cancelling), write to [email protected] and we'll put it right.

Your statutory rights as a consumer are not affected.